Gainsight

Our CEO, Chuck Ganapathi, shared an important update today: Salesforce has reestablished its connection with Gainsight following the security measures and remediation steps we implemented—independently validated by Mandiant (part of Google Cloud) and CrowdStrike. As always, we’re committed to transparency and partnership. We’re grateful to our customers for their patience and collaboration, and to our teams and partners at Salesforce for helping us reach this milestone. Read the full update on our blog (link in comments).

Our CEO Chuck Ganapathi shared an update on the completed independent security investigations conducted by Mandiant (part of Google Cloud) and CrowdStrike. Both investigations concluded with no evidence of an active threat actor in the Gainsight environment. As we prepare to reconnect to Salesforce and other partners, we deeply appreciate our customers’ continued patience and partnership. You can review both investigation summaries here: - Mandiant's Investigation Summary: https://lnkd.in/gKiut6hJ - CrowdStrike's Investigation Summary: https://lnkd.in/g7MSY-ss

Chuck Ganapathi, Gainsight’s CEO, posted an update yesterday outlining the business continuity support we’ve put in place for customers during the Salesforce security advisory. We’re here to support our customers every step of the way. Read his full note here: https://lnkd.in/giC25XMn

Today, our CEO Chuck Ganapathi shared an update on the recent security advisory related to Gainsight. At Gainsight, we always strive to be as transparent as possible — with our customers, our partners, and our community. You can read his full note here: https://lnkd.in/gSqTcGQc

“Your org chart shouldn’t show up in your customer experience.” In this clip, Erica Kuhl—who duct-taped the first Salesforce community that grew to 17M members and now leads Community, Education, and In-App at Gainsight—defines Digital Customer Success: ✨ Personalized, seamless learning delivered anywhere users are ✨ The convergence of Community + Education + In-App ✨ Meeting customers with the right content at the right time to drive adoption and retention If you’re standing up Digital CS, where are you starting—community, education, or in-app? Watch the full episode here 👉 https://bit.ly/44cT8pT #CustomerSuccess #DigitalCustomerSuccess #SaaS #Community #ProductEducation #InAppExperience #Adoption #Retention #UnChurned #Gainsight

Everyone says “AI adoption is hard.” Cat Valverde says—it’s just 15 minutes a week. ⏱️ On [Un]Churned she breaks down how micro-commitments can 2–3× enterprise AI adoption and actually make training stick. Simple → Psychological → Scalable. 🎧 Full episode here 👉 https://bit.ly/4pehW93

Still riding the Pulse Europe energy? ⚡️ One theme was loud and clear: Agentic AI is reshaping how CS teams scale—fast. If you walked away thinking, “Okay… now how do we actually do this?” — we’ve got you. 🤝 On Nov 20 at 10am PT, Josh Schachter and Ankit Aggarwal are breaking down real-world ways teams are reducing cost to serve without sacrificing trust, quality, or outcomes in the webinar: Reducing Cost to Serve with AI and Agentic. 🤖 Think: • Offloading the repetitive • Guiding customers to value at scale • Prioritizing smarter with real-time intelligence 👉 Register now! Link in comments below.

Most enterprises are stuck in AI pilot purgatory. On [Un]Churned, Cat Valverde (Founder, Enterprise AI Group) shares the 15-Minute Rule—a human-centered, 4-week rollout that’s driven 2–3× adoption and ~50% lower training cost per user. You’ll learn: ✨ Why internal adoption (not model accuracy) is the real KPI ✨ How to reduce cognitive load and pilot fatigue ✨ A simple week-by-week framework any team can run 🎧 Watch or listen here 👉 https://bit.ly/4oLzppu #AI #EnterpriseAI #ChangeManagement #CustomerSuccess #Adoption #UnChurned #Gainsight

There’s no place like home! 😇 (Home is where the Gainsight Booth is at Pulse)