Siena AI

Siena AI 🤝 Okendo = 🤩 if you're still manually moderating reviews, you're wasting time on the wrong problem. the real issue isn't approving or rejecting reviews. it's that your review data is dead. thousands of customers tell you exactly what they love, what sizing runs small, what features matter most, and none of that intelligence goes anywhere. it just sits on product pages. with Okendo + Siena, reviews become customer intelligence that works across every interaction. Siena moderates automatically based on your content standards. writes personalized responses to the reviews that deserve them. then extracts the product insights and stores them as customer context. when someone contacts support months later, Siena already knows their sizing preferences or that they loved a specific feature. when they're browsing, recommendations reflect what they've praised or passed on. reviews stop being isolated data and become intelligence that improves every customer touchpoint. starting today, Okendo customers can set this up in minutes. if your review data isn't actively improving customer experience across channels, you need this. read more in the comments and sign up for a demo with our team!

Today we're launching Reviews Agent with Okendo. Reviews are one of your highest-signal channels. They tell you what customers love, what's breaking, where trust is building or eroding. For scaled brands, this data is critical for visibility, loyalty, and catching patterns early. But today, reviews management is a grind. Manual approvals. Manual moderation. Manual responses. And the insights? Stuck in a silo, disconnected from everything else you know about your customers. Reviews Agent handles the entire workflow: approvals, authenticity checks, responses. But here's what matters more: every review now feeds Siena Memory. That means Siena gets smarter with every submission. Patterns surface automatically. And the next time that customer reaches out, Siena already knows what they said in their review - what they loved, what went wrong, what matters to them. Reviews stop being a task to manage. They become part of how your brand learns. Available for all Siena and Okendo brands now. Read more in the comments.

scaling an AI company isn't like scaling anything else. the people who win with our customers are the ones who can build, ship, and solve in real time. two insanely cool roles are still open: 1. product managers who ship. you'll work directly with customers, scope solutions, and deliver them. not just coordinate, actually deliver. you own outcomes, not roadmaps. 2. account executives who get technical. you need to understand how AI works to sell it properly. we want enterprise closers who can have deep conversations and move fast. what matters: - you've shipped real things - you move fast - you can handle ambiguity - technical and understand what we're building - hungry what doesn't work here: - traditional playbooks from 2019 - needing 3 months to ramp - having built nothing with AI yet - having no ownership - needing constant direction if you want to truly change how commerce evolves with AI and work alongside the most incredible brands, we should talk. dm me or apply in the comments.

From our first support agent to a full agentic platform, it’s been a wild journey. We’re building something special and we just got a top CX tech nomination. If you agree, send us a vote! https://lnkd.in/exRWXUfv

during the Shopify outage yesterday... a lot of human teams weren't easily able to cancel orders, change shipping addresses, or make other time-sensitive order edits. Siena was still making those changes while having their backs! human + AI = ❤️ lfg!!!

"Siena was our only working agent with Shopify." Here's the unexpected benefit of running an AI-first CX operation. Yesterday, Shopify's admin went down for hours on Cyber Monday. CX teams across the world were locked out. Couldn't cancel orders. Couldn't change shipping addresses. Couldn't do anything but watch tickets pile up. Then we started hearing from customers: Siena is still resolving issues like nothing happened. AI agents don't have to log into dashboards. They talk directly to APIs. When the admin goes down, they don't even notice. We didn't design for this. But watching our customers get through BFCM with zero downtime in their CX ops while everyone else scrambled was a good reminder of why we're building this.

we're hiring our next enterprise AE in NYC to work in office with us and drive AI transformations for the world's best ecommerce brands. hunger and energy matter more than years of experience, dm me. 🚀🌕 jd comments.

Finally got our little token of appreciation from OpenAI. 🫶 I remember the first time we called OpenAI API in 2022. The model hallucinated, the latency was brutal, and we had no idea if any of this would actually work for real customer service. Now we're here. Handling millions of customer conversations for some of the best brands in the world. This one's for the team. For the customers who trusted us when this technology was still unproven. For the partners who helped us push what's possible. Grateful to work on something that matters with people who care about getting it right. I'm so stoked for what we've built, but even more for what's coming next.

This one belongs to our customers. Siena joins the 100 billion token club. We've officially crossed 100 billion tokens processed with OpenAI, joining approximately 140 companies worldwide who've reached this milestone. Every one of those 100 billion tokens represents a real customer conversation you trusted us to handle. Product questions during launches. Order issues on BFCM. Returns during peak season. Complaints that needed resolving immediately. You don't reach 100 billion tokens in customer service through experimentation. You get there because brands trust you with their most important asset: their customers. We're one of the few putting AI directly on the front lines of customer service. Hundreds of thousands of live conversations every day. Real-time. Zero margin for error. To our customers - thank you for believing AI could handle your most demanding work. Thank you for pushing us to be better. This milestone is yours as much as ours. It's still day 1. ❤️

we recently hit 100 billion tokens with OpenAI! 🥳🥳🥳 around 140 companies globally have crossed the 100 billion token threshold with OpenAI. Siena AI is one of them. OpenAI created this award to recognize companies using AI as core infrastructure, not just for experiments. when you process 100 billion tokens, you're running AI in production at scale. you're solving real problems for real customers, day in and day out. what makes Siena different in this group is what we're actually doing with those tokens. most companies in the 100 billion club are using AI internally - consultancies optimizing their own workflows, tech companies building tools for developers, enterprises automating back-office tasks. we're putting AI directly in front of customers. every single day, Siena agents handle hundreds of thousands of customer conversations for brands during their highest-stakes moments - product questions, order issues, returns, complaints. the margin for error is zero. the expectations are sky-high. and it all happens in real-time. that's a different game entirely. you can't fake your way to 100 billion tokens in customer experience. you get there by earning trust. one conversation, one brand, one customer at a time. by handling BFCM rushes without breaking. by resolving complex issues that would normally need three human handoffs. by actually increasing efficiency and reducing costs while improving customer satisfaction. the token count is just a milestone. what matters is what it represents: we've built AI that works in the messiest, highest-pressure environment there is. and we're just getting started!!! stay tuned. PS: so freaking proud of our team and customers!