We got a few good questions on our operating principles, so I'm answering them here and sharing more detailed thoughts. "Why no standing 1-on-1s?" ↳ Manager 1-on-1s can be helpful when managing more junior teammates, but I've found just being ultra available via Slack/calls/desk visits works well for my direct reports. ↳ Issue with scheduled one-on-ones → people save topics instead of solving problems immediately. ↳ Peer 1-on-1s often feel obligatory vs. actually valuable. Schedule them as you need! Caveat: Clay is largely in-office so a lot of peer bonding happens organically. "Why not send calendar links?" ↳ This is for when you're asking for a favor (sales, intros, etc). ↳ Maybe it's technically faster, but it can impact the feeling. The person asking for the favor should adhere to others' schedules and make it easy for the other person. ↳ You can use Vimcal to automate sharing your specific availability. "Why communicate in open Slack channels?" ↳ Great ideas can come from anywhere. More people having the information they need = better outcomes for everyone. ↳ We have few private channels. Keep everything public and transparent, while encouraging people to mute channels they don't need as often. Hope this is helpful or interesting! Take what feels authentic for your team and leave the rest. See all of Clay's operating principles here: https://lnkd.in/eXZyCp-G
Yup...if you’ve got the in-office setup, you’ve gotta take advantage of that natural osmosis. No need to over-structure what can happen naturally.
I agree scheduled 1:1s are usually a waste of time. I've tried them in the past but it usually is easier to just reach out to folks when you need. Love it when y'all share info around how you think through strategy, company policy, values etc. Super helpful to learn from the best!!
Varun Anand Hmm, that point about not sending calendar links is something I've been thinking about a lot lately. It really gets at the subtle friction between making things efficient versus making them feel human. It seems like such a small detail, but the experience on the receiving end is totally different 🤔. Where do you find the line is for other types of automated outreach?
Coaching SaaS teams, I see the impact of intentional ops like these: ⤷ Real-time communication > saved-up 1:1s ⤷ Respect-driven scheduling > cold calendar links ⤷ Open channels = more ideas, fewer silos Thanks for sharing Clay's principles — sharp and human-centered! #SaaSLeadership #StartupCulture #TeamOps #WorkplacePrinciples #Clay
These videos are hands down some of my fav to watch
I really appreciate you saying this is what works for you and why. Being available on every channel works for you, but that wouldn't work well for every member. All the blanket advice to drop 1:1s is misleading. You're the goat!
Love how you're torpedoing standard management dogma 👏 ... and yes, "here is my Calendly" does impact the feeling.
Next you’re going to tell us to get rid of annual reviews… LOL. Down with annual reviews! The ultimate waste of everyone’s time, and an excuse to never work with your team when it matters.
Public slack channel one is great. Comes about as close to mimicking an in-person environment as possible
This is how operating principles should be shared: clear, tested and with context.