Special Edition: Dreamforce Live Blog Preview
Salesforce News & Insights
News and insights from Salesforce. For media inquiries contact pr@salesforce.com.
Over the next several years, every company in every industry will become an Agentic Enterprise, operating with boundless capacity, precision, and speed by pairing human expertise with AI-powered agents. This fundamental shift is not simply about automating existing processes. It’s about creating entirely new capabilities, revenue streams, and ways of working.
Join Salesforce next week — in-person and online — to learn how leading companies are transforming into Agentic Enterprises. To keep up with the action, the Dreamforce Live Blog will deliver curated coverage of the conference's top announcements and sessions, plus offer a look at exclusive behind-the-scenes moments. Until then, get up to speed with the latest news and these recent stories from the Salesforce editorial team.
Bookmark the Dreamforce Live Blog.
What it Means to Be an Agentic Enterprise
From Coders to Crafters: The Evolving Role of Developers in the Agentic Enterprise
Developers are evolving into “AI artisans” who refine autonomous AI agents for specific business needs, shifting from writing code from scratch to a human-led process of building, iterating, observing, testing, evaluating, and optimizing agents.
In the Agentic Enterprise Era, How Much of Your Business Should Run on Its Own?
Successful organizations in the age of agentic AI will distinguish between tasks entrusted to AI for predictable, routine processes (the “autonomic core”) and those requiring human judgment for strategic decisions.
Customers Transforming Into Agentic Enterprises
Haleon Selects Salesforce Agentforce Life Sciences Cloud for Customer Engagement to Improve Engagement with Pharmacies and Healthcare Professionals with AI
Haleon will leverage Salesforce to drive more effective engagement with pharmacies and healthcare professionals worldwide.
With Salesforce, Haleon’s sales representatives will spend less time on administrative tasks and have access to data-driven insights on consumer demographics, shopping trends, and point-of-sale marketing.
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Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation
Vonage, a leader in AI, Cloud, and 5G-powered software solutions for enterprises, will deploy Data Cloud and Agentforce to deliver more intelligent, personalized customer experiences and accelerate innovation.
Vonage will adopt Agentforce to handle common tasks such as updating customer profiles, managing case records, and tracking customer health scores.
Catch Up on the Latest Salesforce Innovations
Salesforce Turns IT Tickets Into 24/7 Conversational Resolutions with Agentforce IT Service
Employees lose an average of 352 hours each year to common and complex IT challenges — costing businesses billions and stretching IT resources thin.
To help organizations begin recovering those lost hours, Salesforce introduced Agentforce IT Service, an agent-first, conversational-first IT support product suite. This scalable, secure, and trusted offering lightens the load of IT teams by delivering instant, conversational resolutions for employees, directly where they work.
Agentforce Now Proactively Tackles Cyber Threats and Automates Compliance Processes
Nearly half of security leaders spend more time configuring and troubleshooting tools than actively mitigating threats. And, 90% of compliance executives say their responsibilities have grown in the last three years.
Built natively on the Salesforce Platform, new Agentforce security and compliance capabilities deliver immediate access to security and data privacy insights and handle complex tasks with greater accuracy and speed.