Customized Messaging Solutions

𝗧𝗼𝗼 𝗺𝗮𝗻𝘆 𝗯𝗿𝗮𝗻𝗱𝘀 𝘁𝗿𝗲𝗮𝘁 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗹𝗶𝗸𝗲 𝗦𝗠𝗦. 𝗜𝘁’𝘀 𝗻𝗼𝘁. That's a criminal misuse of WhatsApp that’s quietly killing retention for both D2C and B2B brands. Brands get access to the WhatsApp API, upload a list, and hit “Send to All.” It feels efficient. But it creates what we call the broadcast trap, a pattern that burns through customer trust fast. 𝗪𝗵𝘆 𝗶𝘁 𝗗𝗼𝗲𝘀𝗻’𝘁 𝗪𝗼𝗿𝗸: Without enough personalization, messages feel generic and irrelevant. Customers start ignoring future messages after 1–2 interactions. Engagement and repeat purchase rates drop significantly. We’ve seen this across hundreds of brands before they changed their strategy to: → 𝗖𝗼𝗻𝘁𝗲𝘅𝘁𝘂𝗮𝗹 𝘁𝗮𝗿𝗴𝗲𝘁𝗶𝗻𝗴: Messages are sent based on user actions, such as abandoned carts, product views, or purchase inactivity. → 𝗦𝗲𝗴𝗺𝗲𝗻𝘁-𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Returning customers, first-timers, and high-LTV buyers each get a different experience. → 𝗧𝗶𝗺𝗲𝗹𝘆 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝘀: Instead of one big push, messages are sent at the right moment — like 2 hours after a missed checkout, or 1 day before an offer expires. → 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀𝗶𝘃𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀: Each interaction builds on the last instead of restarting from scratch → 𝗖𝗹𝗲𝗮𝗿 𝗼𝗽𝘁-𝗶𝗻𝘀 𝗮𝗻𝗱 𝗽𝗮𝗰𝗶𝗻𝗴: Customers feel in control, not spammed. → 𝟮 -𝘄𝗮𝘆 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀: Hooking each message with contextual chatbots that continue the conversation. 1-way announcements don’t work, 2-way chats do. Here’s what changes when the 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Higher conversion rates Better repeat purchase rates Dramatically fewer unsubscribes and spam reports That’s the power of doing WhatsApp 𝘳𝘪𝘨𝘩𝘵. And for those wondering how brands manage this kind of personalization at scale? They use tools that make it effortless (we built one we’re pretty proud of 😉).

I was once obsessed with personalization. Crafting emails with every possible data point. I thought it was the secret sauce to winning over prospects. But I was wrong. In the race for hyper-personalization, many overlook a simple truth: 𝙋𝙚𝙤𝙥𝙡𝙚 𝙘𝙖𝙧𝙚 𝙢𝙤𝙧𝙚 𝙖𝙗𝙤𝙪𝙩 𝙧𝙚𝙡𝙚𝙫𝙖𝙣𝙘𝙚 𝙩𝙝𝙖𝙣 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙖𝙩𝙞𝙤𝙣. In my own experience, I've gotten outreached about things that were completely irrelevant. At least they knew where I went to university for a few semesters, right? [insert cheesy line about sports mascot or ur fav local restaurant] Here's how you can shift your focus and see instant results: 𝗞𝗻𝗼𝘄 𝗬𝗼𝘂𝗿 𝗔𝘂𝗱𝗶𝗲𝗻𝗰𝗲 → Dive into their challenges and needs. → Speak their language, not just what you can easily find out about them. 𝗦𝗼𝗹𝘃𝗲 𝗥𝗲𝗮𝗹 𝗣𝗿𝗼𝗯𝗹𝗲𝗺𝘀 → Tailor your messaging to address specific pain points. → Show how your solution fits seamlessly into their world. 𝗖𝗼𝗻𝘁𝗲𝘅𝘁 𝗶𝘀 𝗞𝗶𝗻𝗴 → Understand the industry landscape. → Align your offering with current trends and issues. 𝗨𝘀𝗲 𝗗𝗮𝘁𝗮 𝗪𝗶𝘀𝗲𝗹𝘆 → Focus on actionable insights rather than personal details. → Leverage analytics to identify what truly matters. 𝗕𝗲 𝗧𝗶𝗺𝗲𝗹𝘆 → Timing matters more than ever. → Reach out when they are most likely to need your solution. Now, why does this work? Because when you speak directly to the pressing issues your prospects face, you earn their attention. You become not yet another email in their inbox, but a valuable and trustworthy partner. So, next time you prepare your outreach, ask yourself: Is my message truly relevant? Or am I just ticking personalization boxes? Shift your focus and watch the magic unfold. Have you ever experienced the power of prioritizing relevance over personalization? Let's discuss in the comments below.

I built a Clay workflow that automated 100% of manual prospecting AND turned raw account data into hyper-personalized messages with specific buying signals. Watch the video to see it in action. Here's how it works: 1. FINDING THE RIGHT ACCOUNTS We pull tech companies from Apollo, Crunchbase, and Clay's native company finder. Then Claygent visits each company's website to verify if they're actually B2B SaaS. Once confirmed, Claygent enriches them with funding data, job postings, headcount growth, and restructuring news. We even scrape Glassdoor reviews to analyze employee sentiment for potential pain points. 2. IDENTIFYING DECISION MAKERS We find prospects with validated work emails and mobile numbers using Clay's waterfall enrichments. Then, we use SureConnect to check if their phone numbers are likely to result in a pickup, saving hours of wasted calling time. We then analyze their LinkedIn activity to find posts relevant to our solution for personalized outreach angles. This gives us data points that normally take hours to research manually. 3. SEGMENTING BY SENIORITY LEVEL We split prospects into three segments: - C-suite - VP/Director - Manager level Each level gets completely different messaging because their priorities and pain points differ. C-level gets strategic messaging while managers get tactical messaging. This segmentation significantly improves response rates compared to one-size-fits-all messaging. 4. CREATING PERSONALIZED MESSAGES All account and prospect data are fed into multiple Claude prompts, which write custom messages for each prospect. These messages look better than what most could write manually, as all relevant data points are fed to finely tuned Claude prompts. We create both email copies and LinkedIn messages formatted for each channel. 5. AUTOMATING THE DISTRIBUTION We distribute prospects evenly among all SDRs through a round-robin system. Each prospect gets pushed to specific sequences in Outreach.io (email) and HeyReach.io (LinkedIn). The system also checks if they exist on these platforms to prevent any duplicates. Everything also syncs to the CRM Salesforce/HubSpot, so the sales team can access all data points we gathered. ___________ This workflow now requires no manual work, allowing the sales team to focus on conversations instead of research or manual list building. If you have any questions about the workflow, let me know in the comments.

👀 That moment when “one-size-fits-all” just doesn’t cut it anymore… and you’re all eyes on "personalized" By strategically combining AI and behavioral science, you can create the kind of impact that drops jaws 😮 That’s exactly what Amy Bucher and her team are doing at Lirio with precision nudging: hyper-personalized communications crafted from the fusion of AI tech and behavioral science expertise. So, what’s in their secret sauce for hyper-personalization? 1️⃣ *Behavioral Science Foundations* Lirio’s team builds interventions from both top-down and bottom-up research. They start with behavior change models and existing literature to pinpoint the key drivers of target behaviors. Then they blend in on-the-ground insights from stakeholders and partners to create an initial framework, or logic model. 2️⃣ *Precision Content Design* They identify behavior change techniques (BCTs) and translate these into content assets — bites and visuals that combine into engaging, targeted messages. 3️⃣ *AI Training & Iteration* Here, Lirio’s AI team steps in. They train AI “agents” with specialized jobs to determine the best content, timing, and channels for each person’s engagement. The AI agents work with a reward system that incentivizes various steps of the patient journey, from opening emails to scheduling and attending an appointment. Using contextual bandits (think of them as superhuman experimenters) and reinforcement learning (the aforementioned system of incentivizing behaviors), they continuously test different messages to maximize the target behavior (e.g., getting a mammogram). The result? Hyper-personalized messaging that respects each person’s unique context and helps them complete essential health tasks. 👋 Goodbye to the old days of one-size-fits-all interventions, and hello to personalized communications that address each user's unique situation. #AI #BehavioralScience #BehavioralDesign cc: Samuel Salzer Habit Weekly Nuance Behavior

Send more messages without sacrificing quality -- that's how Klaviyo helps you build smarter digital relationships. To do it, you need personalization and segmentation built into the foundation of your owned marketing strategy. This is where Klaviyo shines. It's not an email only platform, or SMS only, etc. Klaviyo has expanded into a platform, sure, but it's the Klaviyo database and 360-degree view of your customers that makes this platform so powerful. Send messages based on someone's on-site behavior, automate those messages to send to a customer's preferred channel (email or SMS), etc. Build RFM segments, or segments based on quiz answers, or geo segments, or segments based on if folks shop more often in store or online, etc. The options are endless, and it's how so many brands using Klaviyo send more messages to drive revenue, while building longer lifetime value with their customers. Because the messages aren't random. They aren't blasts. They are personal, customized, relevant. And they are all of it without slowing down a marketing team. Here's how 3 brands (Aura Bora, Linksoul, and PROOZY) send more personalized messages, use AI for an added efficiency boost, grow revenue, and build brand equity.

If you think personalizing emails is just about slapping a first name in the subject line, think again. Here’s how truly tailored emails can transform your business communication: 1. Deep Customization: Go beyond names. Segment your audience based on their past interactions, preferences, and behaviors. Tailored offers or content that resonates with their specific needs can dramatically boost engagement. 2. Context Matters: Timing is everything. Send emails that are not only personalized but also contextualized based on where each customer is in their buying journey or even the time of day. 3. Feedback Loops: Use responses to further refine your approach. Every reply, click, and open rate provides valuable data to make your next email even more personalized. Injecting real, thoughtful personalization into your emails can turn generic communications into powerful tools for customer engagement and loyalty. Let's make those emails count! #EmailMarketing #Personalization #BusinessCommunication #DigitalMarketing