SolarWinds launches AI agent to automate IT operations, speed incident response

SolarWinds this week announced its AI Agent and additional AI capabilities across its portfolio that are aimed at helping enterprise organizations to move from a reactive mode of IT operations to a more autonomous, proactive state of operational resilience.

The AI Agent is a conversational interface that can summarize outages, gather diagnostics, identify root causes, and suggest remediation actions using natural language commands. The agent will provide recommendations to help enterprise organizations more quickly resolve incidents and lessen IT operators’ alert fatigue.

“The AI Agent is really designed to be an intelligent, context-aware digital teammate for IT operations to predict issues, automate responses, and fundamentally reduce the cognitive load on our IT teams. It can automatically summarize outage, gather diagnostics, identify probable root cause, and suggest remediation steps—and which can be triggered autonomously with a human-permitted action,” says Krishna Sai, senior vice president of technology and engineering at SolarWinds. “This copilot type of experience makes that a lot more user-friendly, makes it a lot more relevant, and reduces the noise of the fatigue that our ops teams have to go through.”

The agent will help alleviate issues enterprise organizations are having with a “resilience gap” — a condition SolarWinds identified in its 2025 IT Trends Report. The company defines this gap as the significant difference between IT leaders’ perceived confidence in their operational resilience and the actual operational weaknesses that undermine their ability to withstand and recover from disruptions.

“The broader theme that we continue to see is a significant, what we call, a resilience gap in the industry. In our recent IT trends report, nearly half of the IT leaders still say that they have unexpected outages despite believing that they are resilient or having more tools,” Sai explains.

SolarWinds also released several AI-powered capabilities this week that are generally available now:

• Root Cause Assist generates root-cause analyses based on alerts and anomalies to reduce troubleshooting time.
• Dynamic Threshold Enhancements extend automated thresholding to additional metrics, aimed at reducing false positives.
• AI Query Assist (available in tech preview) analyzes database query patterns and proposes optimized rewrites.

SolarWinds plans in 2026 to add incident correlation for its Service Desk product, which will automatically identify groups of related incidents and recommend problem management workflows. The company also plans to release automated runbook execution, which will allow teams to execute predefined procedures as part of a first-touch response before human intervention, the company says.

The SolarWinds AI Agent enters Tech Preview in SolarWinds Observability SaaS, and broader availability across the SolarWinds portfolio is planned for 2026.