B2X Care Solutions

🎁 A Year-End Gift for You As the year wraps up, here’s something valuable for your 2026 kick-off: Our “Digitalize or Disappear?” Strategic Handbook for Modern After-Sales available as a gift to our network. It might just give you the insights you are looking for. 👉 https://lnkd.in/eBqreEye Our B2X experts have given this a lot of thought and compiled their experiences, ideas and future prospects. 🔍 Three facts that show why this matters ✨ 30% of all returns are “No Fault Found” costing time, money, and CO₂. ✨ 73% of customers expect a fully digital and transparent service journey. ✨ AI can cut resolution times by 30–40% through smarter triage and routing 📘 What’s inside A short, data-driven guide covering: • Why legacy after-sales models are failing • Where AI creates real impact • Quick wins you can start tomorrow • A clear roadmap for your digital shift 🎁 Download the handbook and start the new year with fresh insights and a stronger strategy. #B2X #AfterSales #Digitalization #AI #Innovation #Whitepaper #FutureOfService

🚀 B2X at “Hack the Mittelstand” shows AI in Action! In November, we joined the Hackathon in Munich, organized by our partner disruptive. During the event, 23 talents from universities and the startup ecosystem developed innovative approaches for the use of Agentic AI. 💡 Our focus: A communicative AI layer built on data that enables complex business questions to be answered within seconds to deliver precise, data-driven, and without lengthy reports or manual analysis. 🛠️ The status: The first results clearly show how strongly this tool can support our daily decision-making processes, acting as a real boost to our future AI strategies. ✨ Our takeaway: The Hackathon brought inspiration, speed, and valuable new perspectives. For anyone who wants to truly experience innovation: formats like this are absolute gamechangers. A big thank you to the organizer for the excellent setup and to all participants for their energy and ideas! 🔥 #B2X #HackTheMittelstand #Innovation #DataDriven #AITransformation

⛰️ Black Friday Returns - The Part No One Talks About Everyone focuses on the climb: the surge in sales and aiming for peak performance. But fewer think about what comes after. And that’s where many retailers feel the real strain: massive return volumes, operational bottlenecks, and rising customer expectations. At #B2X, we make the descent safe, smooth, and efficient. Our digital solutions help retailers manage return peaks without the chaos, reducing costs, protecting margins, and ensuring customers stay satisfied long after the sale. 🌍 Because true success isn’t just reaching the peak, it’s managing the journey both ways. Grab the "Black" deals and keep the "Green" responsibility when it comes to returns. #BlackFriday #ReturnsManagement #Sustainability #GreenTech #B2X

🎉 We’re excited to welcome Konrad Szombara to the B2X team! 👏🏼 With three decades of leadership experience across Service, Operations, and Customer Experience for tier-one Consumer Electronics manufacturers and service providers, Konrad brings a powerful track record of elevating customer journeys and driving sales, loyalty, and retention. Driven by this vision, he supports B2X pushing boundaries with innovative solutions, smarter tools, and forward-thinking service strategies that create meaningful impact for customers and partners. Welcome aboard, Konrad! 🚀🌍 #B2X #Teamwork #Welcome

A digital rollout that looks efficient on paper, can hide real costs beneath the surface. Think about it: ▪️ Service calls and part replacements ▪️ Insufficient level of resources available to service and maintain the solution ▪️ Systems that don’t talk to each other Those hidden costs eat into margins and weaken the customer experience, exactly what digitalization was meant to improve. That’s why #B2X helps retailers look beyond the initial install. We connect the dots between field service, logistics, and backend systems, ensuring every element of a digital rollout is seamless. Because true efficiency isn’t just about getting live fast, it’s about staying reliable, measurable, and maintainable. 💡 Want to understand where your hidden digital costs lie? 👉 Let’s talk. #RetailInnovation #DigitalTransformation #AfterSales #OperationalExcellence

What does innovation look like when it’s designed to last? At #B2X, we believe true progress in technology doesn’t come at the expense of the planet, it goes hand in hand. That’s why we’re proud to partner with Fairphone, a company that’s redefining what sustainable design can be. Their latest device – Fairphone 6 – sets a new standard for repairability, durability, and circular design, proving that cutting-edge performance and sustainability can coexist. Our collaboration with Fairphone spans the entire hardware lifecycle: 🔄 from repair and refurbishment to digital platform integration and portal solutions for end customers. With our newly launched Customer Portal, we’re taking another step forward, empowering users to manage repairs transparently and efficiently, embodying the principles of the Right to Repair movement. And the journey continues: in the near future, we’ll integrate a Product Carbon Calculator to make environmental impact more tangible, helping customers and partners measure, understand, and reduce their footprint. Our cooperation reminds us of something simple yet powerful: Sustainability isn’t a limitation, it’s a design principle for the future. 💬 Let’s shape the future together. #RightToRepair #CircularDesign #Sustainability #CustomerExperience #GreenTech #Innovation

When “shortcuts” become expensive mistakes 💡 In retail, digital transformation doesn’t stop with great design. It lives or dies in execution. When budgets are tight, it’s tempting to scale back on service coverage, spare parts planning, or lifecycle management. But those shortcuts often lead to higher costs later on: ⚙️ More downtime. 🔁 More replacements. 💸 More customer frustration. 👉 Poorly maintained or disconnected systems don’t just lose impact — they become expensive to fix, upgrade, or replace. At #B2X, we help global retailers protect their digital investments by optimizing what happens during and after installation: ▪️Efficient field service and repair logistics ▪️Smart reverse logistics and take-back solutions ▪️Transparent platform integration for end-to-end visibility Because in digital retail, true value doesn’t come from saving on setup, it comes from mastering what happens next. 💬 How do you make sure your digital operations stay efficient over time? Let’s talk about how to keep them running smarter, longer. #RetailDigital #CustomerExperience #RetailOperations #LifecycleManagement #AfterSales #ServiceExcellence

🔍 Digitalize or Disappear? The Strategic Handbook for Modern After-Sales After-sales is evolving at unprecedented speed. Shrinking margins, rising customer expectations and new EU regulations are pushing traditional service models to their limits. Our new handbook provides the roadmap for transforming after-sales from a cost center into a growth driver, digitally, efficiently, and sustainably. 📘 What you’ll learn: • How AI and automation reshape service performance and costs • How digital platforms enable transparency and control across networks • How circular lifecycle models drive compliance and new revenue streams 👉 Download the full handbook and take the next step with quick wins and a roadmap toward a smarter and modern after-sales. https://lnkd.in/eBqreEye #AfterSales #DigitalTransformation #CircularEconomy #AI #CustomerExperience

Let’s talk? About what? 🔹 About how to turn after-sales operations into a real competitive advantage. 🔹About creating seamless service experiences that strengthen your customer relationships. 🔹About global solutions that combine smart technology, reliable logistics, and human expertise. At #B2X, we help leading brands from various industries in managing electronic hardware throughout the entire after-sales journey. From product launch to the complete device lifecycle management. It starts with a conversation. 👉 Let’s talk. #CustomerExperience #AfterSales #ServiceExcellence #LetsTalk #Sustainability #SmartSolutions

🔧 “Right to Repair isn’t a burden – it’s your chance to lead with trust.” EU Right to Repair (from July 2026) is more than an obligation – it’s your chance to turn your customer journey to the next level and lead with sustainability. Did you know that this year, repairable returns are expected to account for 40% of the total reverse logistics volume in the consumer electronics market? With B2X Portal Solutions & Repair Networks, you don’t just comply - you stand out: ✅ Tailored, scalable repair networks across Europe ✅ Integrated portals for partners & end-users ✅ Self-Repair and Self-Service solutions that empower customers while keeping your brand compliant Like to learn more? https://lnkd.in/dRQugsit #SelfService #ConsumerElectronics #SmartHome #CustomerExperience #AfterSales