When creating a case, Live chat is your quickest connection to a support representative. For more information, see Create a support case.

Cloud Customer Care documentation

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Cloud Customer Care lets you simplify and streamline your support experience. It offers you scalable and flexible services built with your business needs at the center. Choose the Customer Care service that's right for your organization, and tailor it further with Value-Add Services.

Go to the Cloud Customer Care page for more.

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Documentation resources

Find quickstarts and guides, review key references, and get help with common issues.

Guides

Checklists
Onboard to Customer Care
Prepare for a peak capacity event
Support packages and cases
Standard Support overview
Enhanced Support overview
Premium Support overview
Create and manage support cases
Best practices
Working with Customer Care
Working with Premium Support
Privacy best practices

Reference

Resources

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Last updated 2025-12-09 UTC.