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Support Options
Every business is unique. That's why we offer three distinct
support levels designed to grow with your needs.
Experience in Hosting Business
Ticket First Response Time
Websites Under Management
Chat First Response Time
Choose Your Support Level
From basic guidance to fully managed services, we have the right support option for your needs
Basic Support
Self-Managed Excellence (VPS & Dedicated Serevr)
Our basic support covers general queries and questions. It applies to issues that do not require a technician to access your server via RDP or SSH. Below are a few examples of what’s included in basic support
Fully Managed
Complete Peace of Mind
Let our experts handle everything while you focus on growing your business. Complete server management with proactive monitoring and optimization.
Server/Service Monitoring
- 24x7 proactive monitoring of all critical server components (FTP, mail, database & web services checked every 5 minutes).
- Zabbix agent is installed on each managed server for enterprise-class monitoring.
- Tracks CPU load, RAM usage, disk space, read/write throughput, number of processes, network traffic, and availability of network services.
- Zabbix sends proactive alerts for high resource usage or service downtime.
- Immediate technician intervention ensures issues are often fixed before clients even notice.
- Additional monitoring (specific websites or URLs) available upon request.
OS & Control Panel Management
- Complete OS and control panel management, including updates, patches, kernel upgrades, and optimization.
- OS updates and security patches are installed twice a year (with prior notification and client confirmation).
- Support for cPanel/WHM, Plesk, WebsitePanel, and SmarterMail.
- Clients may request fresh OS reinstallations (frequent reinstallations billed at $30 each).
- Fully managed service excludes deprecated or end-of-life (EOL) software or operating systems (only limited support provided).
Best Efforts in Installing Third-Party Tools
- Support for installation and configuration of third-party applications, frameworks, and tools.
- Popular apps covered: WordPress, Joomla, Drupal, custom PHP apps, Node.js apps, and Python frameworks.
Fast Response Time & 24x7 Support
- Most tickets are answered within 15 minutes, and most issues are resolved within 6 hours by our technicians.
- Under the fully managed contract, we provide 2 hours of free admin work every month.
- Unlike many providers that strictly cap admin hours, we do not enforce a hard limit; support is available anytime for any reason.
- To sign up for the fully managed service, please contact our support team.
- Before signing up, please read our Terms of Service for fully managed support.
Free Control Panels Support
- Covers free/community-developed control panels such as WebsitePanel, DirectAdmin, and others.
- Updates (bug fixes, patches, new versions, and new features) are not guaranteed to be regular or steady since they are community-driven.
- Framework or web server versions may sometimes become incompatible with the control panel after applying security patches or updates.
- AccuWebHosting provides support only for updates released on the official control panel website.
- Any fixes requiring manual changes to the control panel’s coding structure are not supported (community support is available instead).
- AccuWebHosting is not responsible for corruption, breach, or loss of data due to control panel updates or fixes.
- Clients are strongly advised to back up all important files before updates or requesting AccuWebHosting to apply updates.
- In some cases, a complete operating system rebuild may be required — this incurs a one-time rebuild fee.
- By default, VPS/Dedicated servers may or may not install updates automatically. Clients must regularly check and apply available updates.
- It is strongly recommended to install technical or security updates as soon as they are available on the official control panel website.
- Requesting to reinstall a free control panel will also incur a one-time rebuild fee.
- Always secure a full VPS backup before reinstallation, since the rebuild process erases all VPS data.
24/7 Hardware Monitoring
- Servers are deployed on high-quality Intel machines with multi-core, multi-CPU architecture.
- RAID 10 setup provided with 8x, 12x, or 24x SSD configuration for reliability and performance in our VPS Hosting and Shared Hosting.
- 24/7 monitoring of all physical hardware components.
- Immediate replacement and management of faulty hardware to ensure uninterrupted service.
Per Incident Support
Advanced technical support for complex server administration tasks requiring direct server access. Advanced support is billed on a per-incident basis. An ongoing monthly support contract can be purchased at a discounted rate.
💡 Perfect for one‑time technical tasks and custom configurations
Additional Support Services
Comprehensive solutions for every aspect of your hosting needs
Hardware Monitoring
24/7 monitoring and replacement of physical hardware components with RAID 10 setup for maximum reliability.
Service Monitoring
Advanced Zabbix monitoring system tracking CPU, memory, disk usage, and network performance every 5 minutes.
Control Panel Support
Full support for cPanel, Plesk, WebsitePanel, and SmarterMail with regular updates and maintenance.
Get Support Now
Multiple ways to reach our expert support team
Supporting Over 100K+ Satisfied Businesses
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