Eugene Kim

Eugene is Business Insider's Chief Tech Correspondent. He writes about Amazon. His reporting covers everything from Amazon's retail business to AWS and Alexa. He also writes extensively about Amazon's internal work culture. Previously, he worked at CNBC, The Information, and Fortune Magazine Korea. He's a graduate of NYU and Columbia University's journalism school.

Eugene's reporting in 2022 revealed that Amazon knowingly duped consumers into signing up for its Prime memberships. A year later, the Federal Trade Commission sued Amazon, citing Eugene's report in accusing the company of luring unwitting customers into Prime subscriptions.

In 2022, he received the SF Press Club's annual Bay Area Journalism Awards and SPJ NorCal's Excellence in Journalism Awards.

Eugene lives in the Bay Area. Contact him via the encrypted messaging app Signal or Telegram (1-650-942-3061) or email (ekim@businessinsider.com).

Expertise

Amazon, Jeff Bezos, Andy Jassy, e-commerce, and cloud computing.

Popular Articles

Amazon:

Internal Amazon emails give an exclusive look at how CEO Andy Jassy has started to run the company, with obsessive attention to the retail business and what some employees feel is micromanaging

Andy Jassy will be the next CEO of Amazon. Insiders dish on what it's like to work for Jeff Bezos' successor, who built AWS into a $40 billion business.

Internal documents show Amazon has for years knowingly tricked people into signing up for Prime subscriptions. 'We have been deliberately confusing,' former employee says.

Inside Amazon's flailing brick-and-mortar ambitions: missed projections, pressure to cut costs, and a war with Whole Foods

Inside Amazon's complex employee-review system, where workers feel left in the dark and managers expect to give 5% of reports bad reviews

After 28 years, 'Day 2' finally arrives at Amazon

AWS, Alexa, healthcare:

Inside Amazon's struggle to break into the lucrative market for SaaS business applications, including an internal pitch to buy $38 billion HubSpot

Inside Amazon's struggle to crack Nvidia's AI-chip dominance

Amazon's AI data center dream runs into the reality of 'zombie' facilities, higher costs, and labor shortages

Amazon is gutting its voice assistant, Alexa. Employees describe a division in crisis and huge losses on 'a wasted opportunity.'

Amazon is working on a new 'Remarkable Alexa,' but internal politics and technical issues plague the project

Amazon projected huge losses from its healthcare business in 2024, but strong sales growth, internal document reveals