Phone Call Verification Code

Last updated - 03 December, 2025

The Phone Call Verification Code option provides an alternative method for completing Two-Factor Authentication (2FA) when logging in to the LogicMonitor platform. When you select this option, you receive a call on your registered mobile number and a unique verification code is shared with you.

Requirements for Logging In Using Two-Factor Authentication with a Phone Call Code

To log in using 2FA with a phone call code, you need the following:

• Your mobile phone number must be added and verified in your LogicMonitor user profile. For more information, see Configuring the LogicMonitor Portal Settings.
• You must have access to a mobile device that can receive phone calls.

Logging In Using Two-Factor Authentication with a Phone Call Code

1. On the LogicMonitor Login page, enter your credentials.
2. Select Get code via phone call to: as the verification method when prompted for 2FA.
   
3. Select Get Code.
   You will receive a phone call on your mobile device.
4. Follow the instructions in the call to input your confirmation.
   The verification code is played three times.

4. Enter the seven-digit verification code given on the phone call.
   
5. Select Continue.

You are authenticated and logged in to your LogicMonitor account.